What it is
Fathom records, transcribes and summarises video meetings. On 14 September 2026 Superhuman, the company formerly known as Grammarly, announced it had acquired Fathom; the product is still sold under its own name, and Superhuman says its meeting data will feed the Superhuman Go assistant. TechCrunch reported Fathom had more than 400,000 monthly active users at the time of the deal.
Fathom joins calls as a bot or, in a beta, captures without one. After each call you get a summary, action items, clips and a searchable transcript, and you can ask Fathom questions about a call. Team plans add search across everyone's calls and shared playlists; Business adds CRM field sync, deal summaries, coaching metrics and AI scorecards for sales teams.
The free plan includes unlimited recordings, transcription and instant summaries. Premium costs $16 a month on yearly billing ($20 monthly), Team $15 per user ($19 monthly) and Business $25 per user ($34 monthly), with a two-user minimum on team plans. Enterprise adds SSO, SCIM and custom data retention. An API and webhooks are included on every plan.
Our review
Fathom's free plan remains the reason to look at it first. Unlimited recordings, transcripts and summaries at no cost undercut the capped free tiers of Otter and Fireflies, and TechCrunch credits that plan with bringing Fathom more than 400,000 monthly active users. The paid tiers sell depth rather than volume: better summaries and an assistant on Premium, shared search on Team, and CRM sync with coaching scorecards on Business.
The September 2026 sale to Superhuman changes the long-term picture more than the product today. Superhuman bought Fathom after testing its own notetaker, and plans to wire meeting data into its email client, Coda docs and the Go assistant. Pricing and data terms have not changed publicly since the deal. Buyers signing annual contracts should still expect the product to be pulled towards Superhuman's suite.
The data defaults deserve a careful read. Fathom says it is SOC 2 Type II, HIPAA and GDPR compliant, stores all data in the United States, and bars its model providers (Anthropic, OpenAI and Google) from training on customer meetings. But Fathom itself uses de-identified meeting data to train its own models unless you opt out, per user in My Settings or for a whole Team account by an admin. Only the person recording controls that switch; the client on the other end of the call has no say. The pricing page lists a signed BAA without making clear which plan includes it, and custom retention is Enterprise only.
For engineers, the API is useful but narrow. Keys and webhooks come with every plan, including free, and return transcripts, summaries, action items and CRM matches. It is mostly read-only. Keys are scoped to one user, with no org-wide key, and calls are capped at 60 a minute, or 30 for transcript and summary requests, which Fathom may cut to 5 under load. A company-wide export pipeline therefore means collecting a key from every recorder, which is a tougher sell to IT than the $25 seat.
Where it earns its place
A 12-rep B2B sales team on HubSpot
Log call notes into deals and coach new reps without buying Gong
Business at $25 per user yearly syncs CRM fields after each call and adds deal summaries and AI scorecards: 12 seats cost $3,600 a year. Fathom offers Gong customers Business free for the rest of their contract.
An independent consultant billing by the hour
Keep accurate notes of client calls without paying for a notetaker
The free plan records and summarises every call. Before recording clients, turn off model training in My Settings, because Fathom trains its own models on de-identified meeting data by default.
A RevOps engineer at a 50-person startup
Push every call summary and action item into an internal data warehouse
Webhooks fire once per new recording with HMAC-signed payloads; the REST API returns transcripts, summaries and CRM matches. Keys belong to individual users, so each recorder must supply one, and heavy endpoints cap at 30 calls a minute.
A practice manager at a US telehealth clinic
Record clinician meetings that may touch patient information
Fathom says it is HIPAA compliant, and its pricing table lists a signed BAA without naming the plan; confirm it in writing before recording PHI. All data sits in the US and is purged from backups 7 days after account deletion.
Before you commit
- Setup
- Connect a calendar and Zoom, Google Meet or Teams and the bot joins scheduled calls; bot-free capture is a beta. API keys are generated in User Settings, API Access.
- Integrations
- REST API with TypeScript and Python SDKs, OAuth for public apps, signed webhooks, CRM field sync on Business, and Zapier and Make automations (limited on lower tiers).
- Data and privacy
- SOC 2 Type II, HIPAA and GDPR; all data stored in the US. Fathom trains in-house models on de-identified meeting data unless users or a Team admin opt out; Anthropic, OpenAI and Google may not train on it.
- Cost at scale
- A 25-person sales team on Business pays $7,500 a year on yearly billing or $10,200 billed monthly; Team for 25 people is $4,500 a year. SSO and SCIM need Enterprise, priced by sales.
- Limits
- API: 60 calls a minute, 30 for transcript or summary requests (can drop to 5 under load), 10 meetings per page. Webhooks fire once and do not re-fire when content changes.
What's good
- Unlimited free recordings, transcripts and summaries
- Business at $25 per user yearly includes CRM sync and AI scorecards
- API keys and signed webhooks on every plan, including free
- SOC 2 Type II, HIPAA and GDPR; AI vendors barred from training on calls
- 90-day money-back guarantee on paid plans
What's not
- Trains its own models on de-identified meetings unless you opt out
- Bot-free capture still in beta
- API keys are per user, with no organisation-wide key
- Data stored only in the US; custom retention is Enterprise-only
- Roadmap now tied to Superhuman after the September 2026 sale
Best for
Individuals who want free meeting notes and sales or customer teams that want affordable call recording.
Alternatives
Fathom: common questions
- Is Fathom worth it?
- Fathom gives away what rivals charge for, unlimited recording and summaries, and its $25 Business seat covers most of what a small sales team would otherwise buy Gong for. We rate it 4.3 out of 5.
- How much does Fathom cost?
- Free (unlimited recordings and summaries); Premium $16/month yearly ($20 monthly); Team $15/user yearly ($19 monthly); Business $25/user yearly ($34 monthly); Enterprise custom.
- What are the downsides of Fathom?
- Trains its own models on de-identified meetings unless you opt out; bot-free capture still in beta; aPI keys are per user, with no organisation-wide key; data stored only in the US; custom retention is Enterprise-only; roadmap now tied to Superhuman after the September 2026 sale.
- Who is Fathom best for?
- Individuals who want free meeting notes and sales or customer teams that want affordable call recording.
- How much does Fathom cost for a team or in production?
- A 25-person sales team on Business pays $7,500 a year on yearly billing or $10,200 billed monthly; Team for 25 people is $4,500 a year. SSO and SCIM need Enterprise, priced by sales.
- Is Fathom safe for company data?
- SOC 2 Type II, HIPAA and GDPR; all data stored in the US. Fathom trains in-house models on de-identified meeting data unless users or a Team admin opt out; Anthropic, OpenAI and Google may not train on it.
- What are the best Fathom alternatives?
- The closest alternatives we have reviewed are Granola, Fireflies.ai and Otter.ai.
Answers checked Oct 22, 2026.
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