What is VoiceFleet?
VoiceFleet is an AI phone receptionist aimed at small businesses, mostly in Ireland and the UK, with pages for the US, Australia, Argentina and Spain. You forward your existing number to it; it answers around the clock, handles the FAQs you approve, takes caller details and messages, books into a connected calendar and passes urgent calls to a staff mobile according to rules you set. After each call it sends a summary by SMS or email, with webhooks on the Pro plan.
It is a packaged product rather than a toolkit: according to its data processing agreement it runs on Vapi for the voice agent, OpenAI for the language model, Deepgram for speech recognition, ElevenLabs for the voice and Telnyx and Voximplant for phone lines. Plans are priced in euros, from €99 a month for 500 minutes to €599 for 2,000, with a 7-day free trial and no contract.
How much does VoiceFleet cost?
| Plan | Price | What you get |
|---|---|---|
| Starter | €99/month | 500 minutes (about 200 calls), 3 simultaneous calls, appointment capture, 30-day recordings, email support |
| Growth | €299/month | 1,000 minutes (about 400 calls), 5 simultaneous calls, human transfer, custom call flows, priority support |
| Pro | €599/month | 2,000 minutes (about 800 calls), 10 simultaneous calls, scheduling workflows, voice cloning, webhooks, dedicated rollout help |
Starter €99/month (500 minutes, 3 calls at once); Growth €299/month (1,000 minutes, 5 calls at once); Pro €599/month (2,000 minutes, 10 calls at once). 7-day free trial, no setup fee, no contract. No automatic overage; extra minute packs are sold but not priced publicly.
Is VoiceFleet worth it?
A dental receptionist on the phone with one patient cannot pick up the second line. The caller who hears it ring out usually books somewhere else.
VoiceFleet puts an AI on that line. You forward your number, write the answers to the questions you get every day, connect a calendar such as Google Calendar, Outlook, Cliniko, Dentally or Phorest, and set who gets a call passed through when something is urgent. Every caller first hears that they are speaking to an AI and that the call may be recorded; the terms do not let you remove that notice. You get a text or email summary after each call.
The value is that you do not build anything. Retell and Vapi, the platforms underneath products like this, hand you a voice engine and a per-minute meter and leave the script, testing and calendar wiring to you. VoiceFleet does that part, and its own data agreement lists Vapi, OpenAI, Deepgram and ElevenLabs as the parts it assembles.
The pricing, though, runs the wrong way. Starter is €99 for 500 minutes, about €0.20 a minute. Growth is €299 for 1,000 minutes and Pro €599 for 2,000, both about €0.30 a minute, so you pay more per minute as you grow, for features such as human transfer and custom call flows. There is no overage: when minutes run out and the hard stop is on, the AI stops answering until you top up, and top-up packs have no public price. For comparison, Retell's own worked example comes to $0.11 a minute before you add the work of building the agent.
The catch: we could not find out who VoiceFleet is. The privacy notice, terms and data agreement name only "VoiceFleet" in Dublin, with no registered company, number or street address, and every search result we found was the company's own website. It names no SOC 2 or ISO certification. It records each call and keeps the audio for 30 days, then deletes it; transcripts, summaries and caller numbers stay while your account is open and for about 30 days after. Call data passes through US providers, and the policies do not say plainly whether recordings or transcripts are used to improve the service.
Our take: a missed-call problem worth €99 a month is a real one, and Starter is a fair trial. Before you put patient calls through it, ask VoiceFleet in writing for its company registration and its answer on training, because the paperwork currently will not tell you.
Where it earns its place
A two-chair dental practice in Dublin
Stop losing new-patient calls at lunchtime and after 6pm
Starter at €99 a month covers 500 minutes, about 200 calls by VoiceFleet's own estimate, booking into Dentally or Cliniko and texting the front desk a summary. Human transfer for urgent calls needs Growth at €299.
A plumber working alone across Cork
Take quote requests while on a job with wet hands
Forward the mobile to VoiceFleet during working hours; it collects the address, the problem and a callback time and emails it. Urgent calls such as a burst pipe can be routed straight back to the plumber's phone by rule.
An operations lead at a three-salon group
Answer booking calls on a Saturday without a second receptionist
Growth at €299 a month allows 5 calls at once and books into Phorest; at 1,000 minutes the group should watch the hard stop, since unanswered AI calls are the failure mode once the allowance is gone.
Before you commit
- Setup
- Create an account without a card, try the browser demo, write your FAQs and escalation rules, connect a calendar and forward your number; VoiceFleet says setup takes under an hour.
- Integrations
- Google Calendar, Outlook and Microsoft 365, Calendly, Cal.com, Cliniko, Dentally, Open Dental, Phorest, Square Appointments, ResDiary, Bookio and SimplyBook.me; webhooks on Pro; an MCP endpoint so AI assistants can query the account.
- Data and privacy
- Records call audio, transcripts, summaries, caller and called numbers and booking details. Recordings deleted after 30 days; the rest kept while the account is open and about 30 days after. Subprocessors include Vapi, OpenAI, Deepgram, ElevenLabs, Telnyx, Supabase and Vercel, in the EEA or US depending on setup. No certifications named; EU standard contractual clauses for transfers. Which AI tools train on your data?
- Cost at scale
- 2,000 minutes a month is €599 on Pro, about €0.30 a minute; there is no larger or custom plan, and extra minute packs are not priced publicly.
- Limits
- 3 to 10 simultaneous calls depending on plan; no SLA on standard plans; the terms say AI output can be wrong and tell you to keep a human backup for urgent calls.
What’s good
- Works without building anything: forward the number, write FAQs, connect a calendar
- Native links to dental, salon and restaurant booking systems such as Dentally, Cliniko, Phorest and ResDiary
- Caller is always told it is an AI and may be recorded
- Recordings deleted after 30 days by default
- 7-day free trial, no setup fee, no contract
What’s not
- No registered company name, number or street address in its legal pages
- Growth and Pro cost about €0.30 a minute against about €0.20 on Starter
- Calls stop being answered when minutes run out; top-up prices not published
- No security certifications named
- No clear statement on whether call data is used to improve the service
Best for
Small clinics, salons and trades firms in Ireland or the UK that want missed calls answered and booked without building a phone agent themselves.
VoiceFleet alternatives
VoiceFleet: common questions
- Is VoiceFleet worth it?
- VoiceFleet is a sensible shape for a small Irish practice that just wants the phone answered, but the company behind it is close to anonymous and the bigger plans cost more per minute, not less. We rate it 3.4 out of 5.
- How much does VoiceFleet cost?
- Starter €99/month (500 minutes, 3 calls at once); Growth €299/month (1,000 minutes, 5 calls at once); Pro €599/month (2,000 minutes, 10 calls at once). 7-day free trial, no setup fee, no contract. No automatic overage; extra minute packs are sold but not priced publicly.
- What are the downsides of VoiceFleet?
- No registered company name, number or street address in its legal pages; growth and Pro cost about €0.30 a minute against about €0.20 on Starter; calls stop being answered when minutes run out; top-up prices not published; no security certifications named; no clear statement on whether call data is used to improve the service.
- Who is VoiceFleet best for?
- Small clinics, salons and trades firms in Ireland or the UK that want missed calls answered and booked without building a phone agent themselves.
- How much does VoiceFleet cost for a team or in production?
- 2,000 minutes a month is €599 on Pro, about €0.30 a minute; there is no larger or custom plan, and extra minute packs are not priced publicly.
- Is VoiceFleet safe for company data?
- Records call audio, transcripts, summaries, caller and called numbers and booking details. Recordings deleted after 30 days; the rest kept while the account is open and about 30 days after. Subprocessors include Vapi, OpenAI, Deepgram, ElevenLabs, Telnyx, Supabase and Vercel, in the EEA or US depending on setup. No certifications named; EU standard contractual clauses for transfers.
- What are the best VoiceFleet alternatives?
- The closest alternatives we have reviewed are Retell AI and Vapi.
Answers checked Nov 13, 2026.